Return & Refund Policy

At Jersey Goals, we strive to provide high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we offer a 30-day return policy from the delivery date.

Return Eligibility Criteria

To qualify for a return, items must meet the following conditions:
Original Condition – Items must be unworn, unwashed, undamaged, and in their original packaging with all tags attached.
Customized Jerseys – Jerseys with custom names/numbers or added patches cannot be returned or exchanged.
Standard Jerseys – Jerseys without customizations can be returned for store credit or exchanged for an item of equal value (extra charges apply for higher-priced exchanges).

Return Shipping

For U.S. Customers

Free Returns & Exchanges – We provide a prepaid return shipping label for all U.S. returns. Contact us to receive your label.

U.S. Return Address:
Jersey Goals
2455 Otay Center Dr, Ste 117 PMB 2099
San Diego, CA 92154, United States

Resend Policy (For Size Issues, Delays, or Lost Packages)

Size Issues

If your jersey doesn’t fit, send us a photo of you wearing the jersey for verification. Once confirmed, we will send a replacement in the correct size at no additional cost.

Shipping Delays

For FREE SHIPPING (Estimated delivery: 14-21 days)

• If your order has no tracking update for 30+ days, contact us, and we’ll reship your order for free.

For EXPRESS SHIPPING (Estimated delivery: 7-14 days)

• If your order has no tracking update for 21+ days, reach out, and we’ll resend your order at no extra cost.

Lost or Seized Packages

• If your package is lost or held by customs, contact us, and we’ll reship your order at no charge.

How to Return, Exchange, or Request a Resend

Step 1: Contact Us
Email our customer service team to initiate a return, exchange, or resend request. Include your order number and relevant photos (if applicable).

Step 2: Approval & Return Instructions
Once approved, we will provide detailed return instructions. Please ship the item back within 30 days of delivery to the correct return address.

Refund Policy

• Refunds are processed within 5-7 business days after we receive and verify your return.
• The refund will be issued to your original payment method.
• If you haven’t received your refund within 7 business days, please contact us for assistance.

Order Changes & Cancellations

Changes or cancellations are only possible within 24 hours of placing your order.

• After 24 hours, modifications cannot be guaranteed, especially for customized items.

Need Help? Contact Us!

Email:contact@jerseygoals.com
Phone: (619) 955-2381
Website:https://jerseygoals.com/

Thank you for shopping with Jersey Goals! We appreciate your trust and support.