1. Order Processing & Shipping Time

We process and ship orders as quickly as possible. Delivery times may vary depending on your location, customs processing, and carrier delays. Below are our estimated shipping times:

• Standard Shipping (Free): 14-21 business days from the shipping date.
• Express Shipping ($9.99): 7-14 business days from the shipping date.

Please note: Business days do not include weekends or public holidays.

2. Order Processing Time

• Processing time: 2-5 business days before shipment.
• Tracking information: Sent via email within 5-7 business days after the order is placed.
• If you do not receive tracking details within this timeframe, please contact us.

3. Shipping Carriers

We use USPS, EMS, and other reliable carriers for shipping. Express shipping availability depends on your location and will be shown at checkout if applicable.

4. Shipping Restrictions & Customs

• We currently ship to most countries. However, shipping may not be available to certain regions due to carrier restrictions or customs regulations.
• Customers are responsible for any customs duties, taxes, or import fees imposed by their country. We are not responsible for customs-related delays.

5. Lost, Damaged, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, or if your package is lost in transit, please contact us within 7 days of delivery for assistance.
We will work with you to resolve the issue as quickly as possible.

6. Returns & Refunds

For details on returns and refunds, please refer to our Return & Refund Policy.

7. Contact Information

For any shipping-related questions, please contact us:

Phone: (619) 955-2381
Email: contact@jerseygoals.com
Website: jerseygoals.com